Tue. Dec 7th, 2021

Facebook has launched support And a hit score for Arabic in 2009. Soon after, the service gained praise for helping the publicOstes is known as the Arab Spring. In the past year, Arabic was the third most common language on the platform, with people in the Middle East and North Africa spending more time each day with Facebook services than users in any other region.

When it comes to understanding and polishing Arabic content, Facebook Last year, according to two internal studies, has been less successful. One, a detailed account of Facebook’s Arabic operations, warns that the company’s human and automated reviewers are struggling to understand the various dialects used across the Middle East and North Africa. The result: In a region plagued by political instability, the company mistakenly censors majestic posts to promote terrorism when exposing Arabic speakers to hate speech that they should not see.

“Arabic is not a language,” the study said. “It’s good to think of it as a family of languages ​​- many of which are mutually incomprehensible.”

Facebook documents, including Arabic, are part of the internal material, which is collectively known Facebook Papers, Show that The company is struggling to manage its platform – or is neglecting it Far from its headquarters in California, the area where most of its users live. Many of these markets are located in economically backward parts of the world, plagued by a variety of ethnic tensions and political violence that are often spread through social media.

The documents were released to the Securities and Exchange Commission and were provided to Congress in revised form by legal advice from a former Facebook employee. Frances Hausen. The revised editions were reviewed by a consortium of news organizations, including WIRED.

The collection offers a limited perspective within social networks but reveals enough to illustrate the huge challenge created by Facebook’s success. A site for rating the appearance of female students at Harvard has become a global platform that nearly 3 billion people use in more than 100 languages. Perfectly curating such a service Impossible, But the company’s protections for its users seem unequal, especially in poor countries. Facebook users who speak Arabic, Pashto or Armenian are effectively second-class citizens of the world’s largest social network.

The details in the document involve a really difficult technical problem for some of Facebook’s failures. The company uses Artificial intelligence To help manage problematic content: People can’t review every post on Facebook’s scale. But computer scientists said Machine learning The algorithm still does not understand the subtleties of language. Other flaws reflect the likes of Facebook, which made more than 29 29 billion in profits last year, about where and how much to invest.

Such as Facebook Said About two-thirds of the people who use the service do so in a language other than English and it controls content similarly worldwide. A spokesman for the company said its 15,000 people were reviewing content in more than 70 languages ​​and in 47 published its Community Standard. Users post more.

A December 2020 memo to combat hate speech in Afghanistan warns that users cannot easily report problematic content because Facebook has not translated its community values ​​into Pashto or Dari, the country’s two official languages. Online forms for reporting hate speech were partially translated into two languages, including many words presented in English. In Pashto, which is widely spoken in Pakistan, the memo said the translation of Facebook’s hate speech “doesn’t seem right.”

“While fighting hate speech on Facebook, our goal is to reduce its prevalence so that people can actually see it,” a Facebook spokesman said in a statement. Recently the company Published statistics Its global average has been declining since mid-2020. “This is the most comprehensive effort to remove hate speech from any major consumer technology company, and we are committed to getting this right while we do more.”

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