With Ready to debut early next year, Ford plans to hire a group of “Charge Angels” to ensure that owners of its EVs find reliable charging when needed. In an interview with , Said Ford EV lead Darren Palmer, specially equipped technicians Mustang Mach-ECharging stations will travel to the United States to check where connected vehicle data and “angry social media posts” indicate they are not working properly.
“That’s what they’re going to do all day and check them out where they failed and why,” Palmer told the outlet. “There are many plugs out there, but some of them are old and they do not have the quality or reliability that we want. More than 99.5 percent of customers go to the charger and get charged. We are happy with it. But less than that number gets charged the first time they charge.
The agency is hoping to finalize details of the program but expects the first team of Charge Angels to hit the streets by the end of the year. Either way, it’s a smart move for an automaker that has a network of about 63,000 chargers across America but ultimately relies on companies like Electrify America and ChargePoint for that infrastructure.
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