Jeff Bezos says Amazon needs to treat its employees better


Jeff Bezos is leaving Amazon with 200 million prime customers. Aside from the things the company plans to do to address its perception of a difficult workplace, this is one of its main recipients. The final letter Before the shareholders of the company Andy Jesse He took over as CEO of Amazon later this year. The last time the company shared a customer milestone was in early 2020, when it announced its fourth quarter 2019 earnings call. 150 million Prime members.

To keep up with its recent momentum in perspective, it took Amazon 13 years to make its first appearance 100 million subscribers Service. Between 2018 and 2019, it added another 50 million subscribers. A year later, it is now 200 million. And when the coronavirus epidemic Amazon’s retail business has benefited greatly, Perhaps it would have probably hit the same milestone.

A significant portion of the letter found Bezos reflecting workers’ recent failed attempts at the company’s BHM1 perfection center Besager, Alabama, for unification. “Does your chair feel comfortable as a result of the recent BASIS union vote? No, he doesn’t,” Bezos wrote. “I think we need to do better for our employees. When the election results were intense and our direct relationship with employees was strong, it was clear to me that we needed a better vision of how we could create value for our employees.” One vision is their success. “

Dustin Chambers / Reuters

The letter instructed the agency “Time off work“Policy, one Chief Besam’s complaint was to be addressed by the workers’ union. Amazon carefully looks after each of its frontline employees away from their primary duty. The systems that Amazon has will send out their automated messages if they go out for too long. It’s a system that some Amazon employees say doesn’t let them go to the bathroom when they need to.

Bezos defends the policy. “Employees are able to take informal breaks throughout their shifts to expand, get water, use the restroom, or talk to a manager without affecting their performance,” he wrote. “We do not set unreasonable performance goals. We set achievable performance goals that take into account tenure and actual employee performance data.”

When it comes to employees who consistently fail to meet the company’s expectations, he said Amazon provides them with coaching, with 72 percent of it “positive”. Bases claims the company fired less than 2.6 percent of its employees for not performing properly. He said the number was even lower in 2020 due to the impact the epidemic had had on the agency’s business.

He touches on another seemingly constant issue in the company’s warehouses: workplace injuries The difference here is that the bases detail what steps the company is taking to address the problem. He says about 40 percent of work-related injuries at Amazon are related to muscular dystrophy. These are strain-like injuries when someone repeats the same pace. These are more of a problem, especially for organizations Automatic facility. Bezas says Amazon is developing a new algorithmically created stuffing schedule that will automatically rotate employees into tasks that use different muscle groups. He says Amazon will keep that technology running throughout the year. In 2021, the company will invest 300 million in workplace safety projects.

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