Logitech Sampriti kills the remote but says it will provide support

The article titled Universal Remotes, titled Logitech, illustrates that it will support customers as long as they use it. Say will support as long as you use

Pictures: Araya Diaz (Getty Images)

For one of you has become For Logitech’s harmony is universally remote To escape from the remote hills of your home, we have some sad news: Logitech has killed the harmonious line of remotes. If you own a Harmony remote or want to buy one, take a breath. So far, the company has said it will continue to support existing and new harmonious customers.

In a post Logitech support On Friday, the company said that while its Harmony Remotes are available through various retailers, they will stop their advance production. However, it doesn’t seem like it will affect existing or even newer harmony users, at least not the way Logitech interprets it.

“We do not expect any impact from this announcement on our customers. We plan to support our Harmony community and new Harmony customers, including access to our software and applications to set up and manage your remotes, “wrote a representative of Logitech Support on the site. The plan continues. Customer and warranty support will continue. “

In other words: Logitech says your remotes will still work. Furthermore, it states that its goal is to “continue the service as long as customers are using it”

The company also confirmed that they plan to continue updates to the Harmony software for desktop and Harmony applications for Android and iOS. It will continue to offer a support team as well as resources Harmony support page.

Logitech said its remaining Harmony inventory will be available as the latest supply through selected retailers for customers to purchase. It will still maintain the Harmony database and software but will no longer upgrade the line or develop new products for it.

The announcement was capped Rumor year And Speculation The company that will boot its remotes. In 2019, Logitech CEO Bracken Darrell said that the remotes are at Small part Its overall business and they are losing relevance in the world affected by streaming services.

“I think over time, you’ll have fewer and fewer people who think they really need this universal remote,” says Darrell The Inn. Vergecast. “Now you have a different problem: you have 10 different streaming services and I want to see friends. Where can I see it? So it’s less about different devices and less about different streaming services. “

Yet, even in 2019, Darrell said Logitech will always take care of Harmony customers who “really like” remote areas. He is not wrong. Even critics like it. The Harmony Remote appears frequently Buyer’s guideIncluding Gizmodore’s own guide. Upstairs Announcement page, Dozens of users have expressed their frustration.

“That’s great. I’m not shivering too much but it has spread my home theater cage.” One user wrote. “Is this really the end? Please tell me we have some future for Harmony Hardware line. Please! “

RIP Harmony. Let’s hope Logitech keeps its word and offers loyal Harmony customers as long as they want it.

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