“There’s no way it’s going to explode as a department,” said Matt Bean, an assistant professor at UC Santa Barbara who studies human-robot workplace collaboration. As industrial machines become more capable and connected, Bean says, the number and diversity of these jobs will increase.
Bain says newer forms of remote physical work may involve overseeing multiple autonomous machines, such as one person overseeing various AIs. Chatbot At the same time chatbots can handle many common questions but will lose the thread if the conversation deviates from the content or complex, annoying users.
The approach may help companies find new employees and create more efficient processes, but it may be less positive for employees. Some distance work is carried out by low paid workers abroad. And some companies see remote human labor as a temporary means of AI training Algorithm That will eventually replace them.
For now, people are essential due to the limitations of AI and automation. AI has made impressive leaps over the past decade for cheaper and more capable hardware and progress. Machine learning, Which allows computers to learn from examples. But the messy ghost world still often confuses algorithms. Robotic weapons fight to sort and manage objects they have never seen before, for example, and Self-driving car Can’t understand a different scenario from their training data.
Some companies see remote human helpers as a stopgap. This week Okado, A UK-based retail and technology company, has unveiled new robots capable of more efficiently sorting items from the bin. Okado is one of several companies that use machine learning to train robots to capture objects from the bin. AI can struggle, because items are always changing, making it difficult to figure out how to get it out of a pile. So human operators help robots show how to catch when they get stuck. The company has a team of robotic pilots in Mexico and the Philippines who can advise on the best way to realize new products from afar, said James Mathews, CEO of Okado’s technology division, at an event on Wednesday. Lessons help improve algorithms, perhaps at times when people may not need them
ArcBest, which uses Phantom Auto technology, has created AI software that allows its forklifts to perform some of their own operations, such as driving from one point to another. Still, people need more complex tasks, such as unloading trucks or stacking palettes.
Phantom Auto has sold its remote driving technology to a working company Self-driving car And Delivery robot. These vehicles can handle many situations on the road autonomously but can fight abnormal situations, bad weather or mechanical inconsistencies, which requires a person to move forward and help.
Another company that traditionally employs remote workers for physical work Einride, A Swedish manufacturer of self-propelled trucks. Currently, Einride’s remote operators operate only in limited conditions, such as moving goods around a large General Motors plant in Michigan. But CEO Robert Falk says there’s no reason drivers can’t really help drive trucks on the road. “It’s very clear that you need to combine remote control with autonomous operation to create a robust and reliable transport setup,” Falk said.
The range of remote work offered on job boards seems to be increasing, especially where AI is being adopted. Several organizations that use drones to inspect or scan work sites or farms also rely on a combination of autonomy and remote operations.