Tue. Jan 18th, 2022

A year later, what it saw was a struggle to protect its users from abuse and harassment, Twitch Its 2021 safety efforts include an overview of how the company plans to tackle the problem in 2022. In particular, Angela Hesson, vice president of Twitch’s Global Trust and Safety, said the company would update its user reporting and appeal process.

It also has plans to upgrade The feature AI tool, which the company launched late last year, automatically flags people who believe it could be a repeat ban dodgers. In 2022, Twitch updates are planned on how streamers can access data from that tool. The company has previously indicated that it plans to update its sex content policy to clarify various aspects. Twitch also wants to share more and “improved” educational content across its Safety Center and other areas.

Twitch spent most of the last half of 2021 trying to stop the automated “hate campaign” harassment campaign. Attacks have seen malicious individuals use thousands of bots to spam channels with hate speech, and they often target marginalized community streamers. In September, the company said Case CruzzControl and CreatineOverdose are two of the more widespread people involved in this campaign.

“We will probably never be able to eradicate it [hate raids] Absolutely, “says Hession. However, he claims that Twitch has” significantly “reduced the number of bots on its platform through some activity in 2021. In 2022, it looks like it can continue that work with the improvements announced today.

If the company’s security roadmap feels light on the details, Hesson says it’s out of necessity. “The honest and unfortunate reality is that we can’t always be precise because bad actors can and do use that transparency to try to thwart our efforts,” he said.

At the same time, the executive acknowledges that Twitch needs to do better to communicate what it is doing to make people feel safe on its platform. It’s easy to see why companies say that. When it seemed that hate campaigns could not get worse on Twitch, many producers came together. They have seen a lack of action from the company.

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